FAQ

1. How can we order samples?

Samples can be ordered through the website, simply select the garments you require and proceed by clicking 'checkout'.

2. Can I obtain a hardcopy of your catalogue?

Our catalogue can be viewed at www.starworldclothing.com In order to keep our prices down and to prevent confusion when we introduce new and discontinue old styles, we no longer distribute printed versions.

These saving are inevitably passed on to you the customer.

3. How does your pricing structure work?

The ecommerce system will automatically calculate the cost for you including discounts;

Example;
Piece : £3.00
Pack(10) : £2.00
Case(100) : £1.50

This means that by ordering 10 pieces of the same style, colour and size you will be offered the discounted 'Pack' price per piece, giving you a total saving of £10.00 Samples are charged at the piece rate. It is NOT possible to mix colours or sizes to achieve a discount rate due to the nature in which garments are manufactured.

4. How can I obtain a quote for plain stock?

The ecommerce system will automatically calculate this for you. The final price is shown inc delivery and VAT (where applicable) before any payment transaction takes place. The system will also include any appropriate discounts based on quantity ordered. We no longer provide this information due to the time taken to process these queries.

5. Can I return samples/garments if they do not meet my requirements?

All sales are final, the Company does not trade on a "Sale or Return Basis" due to the high admin costs and our low markups. You are welcome and encouraged to order samples prior to final order. Students who wish to use samples for production should purchase clothing from a shop where returns and exchanges can be processed easily and swiftly.

6. What is your minimum order?

We have no minimum order to allow samples to be ordered online. We are a Trade Supplier and supply wholesale.

7. Can I visit to try garments and pick the items I require?

NO, we are NOT a Shop or Cash & Carry. Samples should be ordered to ensure they meet your requirements. Students who wish to use samples for production and wear should purchase clothing from a shop where returns and exchanges can be processed easily and swiftly. We supply Wholesale.

8. What are your payment methods?

Additional payment methods are Cheque, Bank Transfer or Paypal.

In the first instance, please select the items you require through the website, then select either 'Faxing Card Details' or 'Sending Cheque'. Print out your receipt and either send a copy to us with your Cheque or Transfer money to our bank. ALWAYS use your order number as a reference.

Bank Details : Bank of Scotland, Branch Code 12-24-81, A/C No 06193086

Paypal* : sales @ europeanwear .. com

[*Must have a Verified & Confirmed Address or payment will NOT be accepted, we ONLY post to confirmed addresses.]

Cheques should be made payable to 'Europeanwear Ltd' and posted to the address below.

INTERNATIONAL ORDERS must always be Bank Transfered. We only accept Pound Sterling Cheques. We always await for cheques to be cleared before despatching goods. Returned cheques are charged at 25GBP.

Under no circumstances do we accept payment by Credit Card for International Orders.

Pound Sterling Account(£):
IBAN : GB86 BOFS 1224 8106 1930 86
BIC : BOFSGBS1BBL

A fee of £6 must be added to payment over £200 when not sent in £ pounds sterling to cover commission charges.

Euro Account(€):
IBAN : GB91 BOFS 1220 1022 6030 01
BIC : BOFSGB21EUL
For Euro cost please multiply final value by 1.55

When transfering monies, please ensure that we receive the FULL amount of the order. You are responsible for additional bank charges applied by your bank. You should make this clear to your bank during the transfer.

If these charges are not added your order will unfortunately be delayed.

9. Do I need to have a Registered Company to order from you?

No, but as we supply Trade we will require a Company Name. This is used for our records only and should be used in any correspondance. We also welcome orders from Educational Establishments, Clubs and Startups.

We supply various Councils & LEA's across the UK, please contact us for payment terms.

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