FAQ's

1. How can we order samples?

Clothing samples can be ordered through the website, simply select the garments you require, add them to the cart and proceed by clicking 'checkout'. Ordering samples is the perfect way to ensure colours and sizes meet your requirements.

2. Can I obtain a hardcopy of your catalogue?

In order to keep our prices down and to prevent confusion when we introduce new and discontinue old styles, we no longer distribute printed versions.

These saving are inevitably passed on to you the customer.

3. How does your pricing structure work?

The ecommerce system will automatically calculate the cost for you including discounts;

Example;
Piece : £3.00
Pack(10) : £2.00
Case(100) : £1.50

This means that by ordering 10 pieces of the same style, colour and size you will be offered the discounted 'Pack' price per piece, giving you a total saving of £10.00 Samples are charged at the piece rate. It is NOT possible to mix colours or sizes to achieve a discount rate due to the nature in which garments are manufactured.

4. How can I obtain a quote for plain clothing?

The ecommerce system will automatically calculate this for you. The final price is shown inc delivery and VAT (where applicable) before any payment transaction takes place. The system will also include any appropriate discounts based on quantity ordered. We no longer provide this information due to the time taken to process these queries.

5. Can I return samples/garments if they do not meet my requirements?

All sales are final, the Company does not trade on a "Sale or Return Basis" due to the high admin costs and our low markups. You are welcome and strongly encouraged to order samples prior to final order. Students & others who wish to use samples for production should purchase clothing from a shop where returns and exchanges can be processed easily and swiftly.

6. What is your minimum order?

We have no minimum order to allow samples to be ordered online. We are a Trade Supplier and supply wholesale. Therefore, you can order any quantity you require, even it's one plain t-shirt. Please do view our payment structure though which offers further discounts for bulk orders of clothing

7. Can I visit to try garments and pick the items I require?

NO, we are NOT a Shop or Cash & Carry. Clothing samples should be ordered to ensure they meet your requirements. Students who wish to use samples for production and wear should purchase clothing from a shop where returns and exchanges can be processed easily and swiftly. We supply clothing at Wholesale Only.

8. What are your payment methods?

Additional payment methods are Cheque, Bank Transfer or Paypal.

In the first instance, please select the items you require through the website, then select either 'Bank Transfer(£),(e)' or 'Cheque(£)'. Print out your receipt and either send a copy to us with your Cheque or Transfer money to our bank. ALWAYS use your order number or Company Name as a reference.

Bank Details : Bank of Scotland, Branch Code 12-24-81, A/C No 06193086
We accept Faster Payments, this service maybe FREE from your Bank and may enable us to dispatch your goods the same day.

Paypal* : sales @ europeanwear .. com
[*Must have a Verified & Confirmed Address or payment will NOT be accepted, we ONLY post to confirmed addresses.] Please add 4% to final order value to cover PayPal Fees.

Cheques should be made payable to 'Europeanwear Ltd' and posted to our UK address shown on your receipt. If your order is Urgent we recommend Bank Transfer rather than Cheque.

INTERNATIONAL ORDERS must always be Bank Transfered. We only accept Pound Sterling Cheques. We may await for cheques to be cleared before despatching goods. Returned cheques are charged at 25GBP.

Under no circumstances do we accept payment by Credit Card for International Orders.

Pound Sterling Account(£):
IBAN : GB86 BOFS 1224 8106 1930 86
BIC : BOFSGBS1BBL
A fee of £6 must be added to payment over £200 when not sent in £ pounds sterling to this account to cover commission charges.

Euro Account(€):
IBAN : GB02BOFS 122481 59181624
BIC : BOFSGB2S
For the final Euro cost, please use XE.com and NOT the wholesale rate supplied by your Bank. You must notify us as soon as payment is made so we know at what rate you paid.

When transfering monies, please ensure that we receive the FULL amount of the order. You are responsible for additional bank charges applied by your bank. You should make this clear to your bank during the transfer.

If these charges are not added your order will unfortunately be delayed.

9. Do I need to have a Registered Company to order from you?

No, but as we supply Trade we will require a Company Name. This is used for our records only and should be used in any correspondance. We also welcome orders from Educational Establishments, Clubs and Startup companies.

We supply various Schools, Councils, LEA's (Local Education Authorities) and Public Services across the UK, please contact us for payment terms.

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